Return and Exchange Policy

RETURN AND EXCHANGE POLICY

At SHYNEJEWEL, your satisfaction is our priority. If you’re not completely in love with your purchase, we’re here to help.

✅ Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging

  • Return request must be made within 7 days of delivery

  • Items must be returned within 14 days after return approval

  • Only non-custom, non-sale items are eligible for return

❌ Non-Returnable Items

  • Personalized or engraved items (e.g., name necklaces)

  • Earrings (for hygiene reasons)

  • Sale or discounted items

  • Gift cards

🔁 Exchanges

We offer exchanges only for:

  • Wrong item received

  • Damaged or defective item upon delivery

Please email us within 48 hours of delivery with photos of the item.

💸 Refunds

Once we receive and inspect your returned item:

  • We’ll notify you via email

  • If approved, a refund will be issued to your original payment method within 5–10 business days

  • Shipping charges are non-refundable

📦 Return Shipping

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping service

  • SHYNEJEWEL is not responsible for lost or delayed returns

📧 How to Request a Return

Please email support@shynejewel.com with:

  • Your order number

  • Reason for return

  • Photos (if item is damaged or incorrect)

We’ll respond within 24–48 hours with next steps.

💬 Need Help?

For assistance, contact us at:
📧 support@shynejewel.com