Privacy Policy

PRIVACY POLICY

1. Information We Collect

We collect the following types of information:

🛍️ Personal Information You Provide

When you place an order or interact with our services:

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Payment information (processed securely via third-party gateways like Shopify Payments, PayPal, etc.)

🌐 Automatically Collected Information

Through cookies, pixels, and analytics tools:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on site

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Send order confirmations and shipping updates

  • Respond to inquiries and customer service requests

  • Send marketing emails (only if you've opted in)

  • Improve website performance and user experience

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

  • Service providers (e.g., payment gateways, shipping companies, marketing platforms)

  • Shopify, which hosts our store

  • Legal authorities, if required by law

4. Marketing Communications

You may receive promotional emails if you have:

  • Opted in through our website

  • Made a purchase with us

You can unsubscribe at any time by clicking the “unsubscribe” link in the email.

5. Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences

  • Track website analytics

  • Show personalized ads through platforms like Facebook and Google

You can disable cookies via your browser settings, but this may affect your user experience.

6. Data Retention

We retain your information:

  • As long as necessary to fulfill orders and maintain our records

  • In compliance with legal, tax, and accounting obligations

7. Your Rights

Depending on your region (e.g., EU or California), you may have rights to:

  • Access or request a copy of your data

  • Request correction or deletion of your data

  • Opt out of data processing (e.g., for marketing)

To exercise these rights, contact us at support@shynejewel.com.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., Instagram, payment providers). We are not responsible for the privacy practices of those sites.

9. Security

We use SSL encryption and secure hosting via Shopify to protect your data. However, no system is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

📧 Email: support@shynejewel.com